Every item at Car Sales Report undergoes a thorough safety inspection before entering our custody. Our Technical Inspection Team verifies each item for clear title, quality, size, and physical condition (e.g., damages, scratches, dents, rust). With our 7-Day Money-Back Return Policy, you can trust you’ll receive exactly what you paid for. Most transactions proceed smoothly, but we’ve implemented safeguards to ensure that if anything goes wrong, you’ll either get the item you wanted or a full refund.

A money-back guarantee—also known as a satisfaction guarantee—promises a full refund if you’re not satisfied with your purchase.

Car Sales Report offers a 7-Day Money-Back Return Policy for all transactions. This policy provides a 7-day test period, giving you the time and space to ensure you’ve received the right vehicle, boat, motorcycle, or heavy/farm equipment.

How It Works:

The 7-Day Money-Back Return Policy protects against specific fraud-related losses for eligible purchases on www.carsalesreport.com, up to a maximum of your purchase price paid (not exceeding $100,000). Covered fraud types include:

This policy is automatically included at no additional cost with every qualifying purchase on Car Sales Report’s website. It is managed by Car Sales Report, with all requests handled by the Car Sales Report Administrator. Restrictions and limitations are detailed below.

Purchases are covered by the 7-Day Money-Back Return Policy when all of the following criteria are met:
1. You successfully purchase and pay for a vehicle, boat, RV, motorcycle, farm, or heavy equipment item with a purchase price exceeding $1,000, listed in the Car Sales Report Inventory Category (6-digit number).
* A purchase is successful upon receiving confirmation and transaction instructions via email from orders@carsalesreport.com.
2. This is your first reimbursement request under the policy within the past 180 days.
3. The buyer, seller, item (on the purchase date), and involved financial institutions are all located in the U.S. or Canada.
4. You obtain prior written consent from the Car Sales Report Administrator before altering, repairing, selling, or releasing the item, pending a reimbursement determination.
5. You provide the Administrator with documentation (e.g., proof of payment, repair estimates) to substantiate your reimbursement request within 7 days of submission.
6. You meet filing deadlines and comply with Administrator requests, regardless of shipping delays.

The policy applies in these cases:
1. Non-Delivery: You pay for an item (or send a refundable deposit) and it’s not delivered.
2. Loss After Delivery: You receive the item but suffer a loss due to:
a. The item being confirmed stolen prior to purchase by a law enforcement agency.
b. An undisclosed or unknown lien on the title.
c. A mismatch in make, model, or year from the seller’s listing at the time of order.
d. Failure to receive a clear title from Car Sales Report (when required by your and the seller’s state), with no option to obtain one from the DMV.
e. An undisclosed title brand (e.g., salvage, rebuilt, non-rebuildable, reconstructed, scrapped, junk, lemon, buyback, or flood damage) at the end of the 7-day inspection period.
f. For items under 30 years old, an odometer discrepancy exceeding 500 miles or 50 hours from the listed mileage/hours (applies to cars, trucks, boats, RVs/campers, heavy equipment, farm equipment, and trailers only).
g. For items under 30 years old (based on model year), undisclosed damage to the engine, transmission, body/frame, electronics, or other mechanical/structural components not reported by the seller or Car Sales Report.
h. Significant cosmetic damage (e.g., paint or external surface rust), if undisclosed.
i. Unverifiable damage (covered only if substantiated).
j. Misrepresentation of title brand type for items listed with anything other than a “clean” title.

Purchases and associated losses are not covered by the 7-Day Money-Back Return Policy in the examples listed below:

Deposit Issues:

1. Sending a deposit for an item and not receiving it—or a refund—because you chose not to complete the transaction or pay the remaining balance for any reason. (In such cases, the deposit will be refunded, and the transaction will be canceled.)

Ancillary Losses:

2. Punitive damages, lost profits, lost work time, travel expenses, or restocking costs.

Title/Ownership Issues:

3. Title damage occurring after delivery.
4. Losses from a vehicle classified as “theft recovery” or “previously stolen” but recovered by a law enforcement agency before being listed on Car Sales Report.

Other Exclusions:

5. Buyer’s remorse.
6. Damage or listing discrepancies disclosed to you before taking possession of the item.
7. Damage that could have been identified during a reasonable inspection before payment and in-person pickup.
8. Damage that does not affect the item’s safety, operability, or functionality.
9. Repairs or alterations made to the item without prior consent from the Car Sales Report Administrator.
10. Inspection costs, warranty fees, taxes, or other expenses not explicitly covered under these Terms and Conditions.
11. Transactions conducted outside of Car Sales Report (www.carsalesreport.com) or on any other website.

Many reimbursement requests arise from simple misunderstandings between buyers and sellers. We recommend first attempting to resolve issues by contacting Car Sales Report (refer to your transaction invoice for details).

If the issue persists, submit your reimbursement request within 7 days of delivery completion. If approved—based on the criteria outlined above—you’ll typically receive a determination and payment within 48 hours of submission.

1. Initial Review: Car Sales Report will review your request and provide instructions to submit it directly to the Car Sales Report Administrator.

2. Administrator Contact: The Administrator will reach out within a few business hours to gather additional details and outline next steps.

3. Substantiation: You must provide supporting evidence, such as a damage report from at least one approved service facility (at your expense) or allow the Administrator to inspect the item.

4. The Administrator will assess:
- Your eligibility for the 7-Day Money-Back Return Policy.
- Whether you experienced a loss.
- If the loss qualifies as reimbursable fraud.
- The reimbursement amount.

Key Notes:
- Actions During Review: Any unapproved actions (e.g., repairs without Administrator consent) that hinder loss mitigation will void your eligibility.

Extended Filing Deadlines:
1. Stolen Items: 180 days from receipt if you discover the item is stolen.
2. Title Issues: 90 days from receipt if you don’t receive a title or discover an undisclosed lien.
3. National Holidays: Deadlines may be extended due to holiday periods.

The maximum reimbursement is limited to the purchase price paid, capped at:

- $100,000 for items purchased on or after September 1, 2024.

Examples:
Non-Delivery: If you pay for an item and don’t receive it, you’ll be reimbursed the purchase price paid, up to $100,000.

Undisclosed Lien: If you discover an undisclosed lien after taking possession, you’ll receive the lesser of (i) the purchase price paid or (ii) the cost to clear the lien, up to $100,000.

Uncompleted Purchase: If you pay a refundable deposit but don’t complete the purchase, you’ll receive the deposit amount, up to $100,000.

Undisclosed Damage: For losses from undisclosed damage to a qualifying component, you’ll receive the repair cost based on the lowest estimate from two approved service facilities.

Misrepresentation: For losses due to year, make, model, or odometer misrepresentation (over 500 miles or 50 hours for items under 30 years old), reimbursement applies up to the applicable cap.

Exclusions: Incidental fees or expenses negotiated between buyer and seller outside of Car Sales Report are not covered.

If you qualify for reimbursement and the Car Sales Report Administrator takes possession of the item or it’s returned, original shipping fees will be reimbursed. The first 1,000 miles are free (included in the selling price), with additional miles charged at $1.20 each.

Car Sales Report cannot terminate the 7-Day Money-Back Return Policy or modify these Terms and Conditions without notifying you. The Terms and Conditions in effect on this page at the time of your purchase will apply. It’s your responsibility to periodically review these Terms and Conditions to stay informed about them at the time of purchase. The 7-Day Money-Back Return Policy is managed by Car Sales Report, with all requests processed by the Car Sales Report Administrator. Restrictions and limitations are outlined below.